FAQ

What are the reception opening hours?

The St-Alban Hotel & Spa reception is open 24/7 to welcome you and assist with any requests throughout your stay.

Are pets allowed?

No, pets are not permitted at the St-Alban Hotel & Spa.

What payment methods are accepted?

The hotel accepts Visa, Mastercard and American Express, as well as payments in cash and ANCV holiday vouchers, in both paper and ANCV Connect formats.

Does the hotel accept Chèques-Vacances?

Yes, Chèques-Vacances are accepted for payments made directly on-site. Prior to your stay, only non-cancellable and non-refundable rates can be paid using ANCV Connect.

Can I smoke or vape at the hotel?

No, it is prohibited to smoke or vape in rooms and common areas of the hotel. A €150 penalty may be charged for non-compliance.

Does the hotel have Wi-Fi?

Yes, free high-speed Wi-Fi is available in the rooms and common areas of the hotel.

Is the hotel accessible to guests with reduced mobility?

The St-Alban Hotel & Spa has 2 rooms adapted for guests with reduced mobility. We recommend that you contact our team before booking to check availability and specify your needs.

What is the address of the St-Alban Hotel & Spa?

The St-Alban Hotel & Spa is located at:
195 Route de la Piscine
74220 La Clusaz
France

How do I get to the hotel by car?

La Clusaz is accessible by car and the hotel is located right in the village center. A private underground parking garage is available by reservation prior to your arrival.

Does the hotel have parking?

Yes, the hotel has a private underground parking garage, with a limited number of spaces, at a rate of €18 per night. A charging station as well as three electrical outlets are also available for electric vehicles. We recommend reserving your spot before you arrive. In winter, a valet service is available during the day only.

How do I get to the hotel by train?

The nearest train station is Annecy, located approximately 34 km from La Clusaz. Bus connections are then available to reach the resort. Our concierge service is also at your disposal to book a taxi.

How do I get to the hotel from an airport?

Geneva-Cointrin airport is located approximately 68 km from La Clusaz and Lyon-Saint-Exupéry airport is about 158 km away. Bus connections are available to reach La Clusaz. Our concierge service is also at your disposal to book a taxi.

Does the hotel offer a private transfer service?

Yes, our team can arrange a private transfer to or from Geneva Airport, Annecy train station, or any other destination. For any requests, please contact our concierge at concierge@saint-alban.com.

Can you enjoy La Clusaz without a car?

Yes. Thanks to its location in the center of La Clusaz, the St-Alban provides easy access to the village, the shops and the ski area on foot or by using the free shuttles provided by the resort.

What are the room categories at the St-Alban Hotel & Spa?

The hotel features 48 rooms spread across several categories: Single Room, Classic Room, Superior Room, Superior 2+1 Room, Connecting Rooms, Deluxe Room, Duplex Room, Duplex Room for 4, Duplex Room for 5, Family Room, Family Superior Room and St-Alban Family Room.

What are the room sizes?

The surface areas vary by category:

Single: 20 m²
Classic: 20 m²
Superior: 25 m²
Superior 2+1: 25 m²
Deluxe: 30 m²
Family: 35 m²
Duplex: 41 m²
Duplex (4 guests): 41 m²
Duplex (5 guests): 50 m²
Family Superior: 49 m²
St-Alban Family: 65 m²

Connecting rooms can accommodate 4 to 6 guests.

Which rooms are suitable for families?

Several categories are designed for families: the Superior 2+1 for two adults and one child under 13, the Connecting rooms, the Duplex for 4 or 5 people, the Family room, the Family Superior room and the St-Alban Family room.

Does the hotel have connecting rooms?

Yes, the St-Alban offers connecting rooms that can accommodate 4 to 6 people. To book them, you must contact the hotel directly by phone or by email at reservation@saint-alban.com.

Do the rooms have twin beds?

Yes, all our room categories can be configured with either a large double bed or two single beds. Please let us know your preference when making your booking.

Can a baby cot be added?

Yes, baby cots can be added depending on the room category. Some rooms can accommodate up to two. We recommend that you specify this when making your booking.

Can the bedroom windows be opened?

Yes, the bedroom windows can be opened to air out the room.

Are the rooms cleaned during your stay?

Yes, housekeeping service is provided daily between 9 a.m. and 5 p.m. You can use the "Do Not Disturb" sign if you do not wish to be disturbed or, conversely, the "Please Make Up My Room" sign when you would like service to come by.

What amenities are available in the rooms?

Depending on the category, rooms may include a TV with free VOD, high-speed Wi-Fi, a Nespresso machine, a kettle with a selection of teas, a desk, a safe, NUXE toiletries, a hairdryer, and bathrobes and slippers. Some rooms also feature a balcony and a bathtub and/or a shower.

Do the rooms have a safe?

Yes, the rooms have a safe secured by a personal code.

Do the rooms have a desk?

Yes, the rooms have a desk area as well as high-speed Wi-Fi.

Do the rooms have a mini-fridge?

No, the rooms do not have a mini-fridge. However, the front desk is available to store food items or products that need to be kept refrigerated during your stay.

Do the rooms have a balcony?

Some rooms feature a balcony. This amenity depends on the category and the specific room assigned. We recommend that you contact the hotel if having a balcony is important for your stay.

Can I request a specific room?

Yes, you can share your preferences when booking, such as your preferred floor, bedding type, or whether you would like a balcony, bathtub, or shower. We will do our best to accommodate your request, subject to availability.

What time is check-in?

Rooms are available from 4:00 PM. If you arrive earlier, you can leave your luggage in the luggage room and enjoy the hotel facilities while waiting for your room to be ready.

What time is check-out?

Rooms must be vacated by 12:00 PM. You are then welcome to leave your luggage in the luggage room to make the most of your final day in La Clusaz.

Can I leave very early in the morning?

Yes, as the hotel is open 24/7, you can arrange an early morning departure with the front desk.

Can I arrive late at night?

Yes, the hotel is open 24/7 so you can arrive late. However, it is best to notify the front desk if you are arriving late.

Are early check-ins and late check-outs possible?

Yes, an early check-in or a late check-out may be offered, subject to availability. A late check-out may be subject to an additional fee. Please contact the front desk to find out about the options for your stay.

Can I leave my luggage at the hotel?

Yes, a luggage room is available before your check-in and after your check-out.

Can I take a shower after I check out?

No, the hotel does not have a courtesy shower available after you check out.

What are the breakfast hours?

Breakfast is served as a buffet every morning from 7:00 am to 10:00 am. It features a selection of hot and cold, sweet and savory items.

How much does breakfast cost?

Breakfast is priced at €20 per adult and €12 per child aged 4 to 12 years old. It is free for children under 4 years old.

Can breakfast be served in the room?

Yes, breakfast can also be enjoyed in your room as a continental breakfast, for an additional €5 per person. To arrange this, simply ask at reception or dial 9 from your room phone.

Do you offer breakfast to go?

No, we do not offer breakfast to go.

Are there alternatives for food intolerances or special diets?

Yes, we can provide suitable alternatives, including gluten-free, vegetarian or other specific dietary requirements. Please let us know in advance so that our team can make the necessary arrangements.

Is breakfast available to non-hotel guests?

Yes, breakfast is available to non-hotel guests, by reservation.

Does the hotel offer an afternoon snack?

Yes, a complimentary snack is currently served at the bar from 4:30 PM to 5:30 PM.

Does the hotel have a bar?

Yes, the St-Alban Hotel & Spa has a bar. It welcomes you every day to enjoy a drink in a friendly atmosphere.

In summer, the bar is open until 8:00 PM (opening hours may vary depending on the season).

In winter, the bar is open until midnight.

Is the bar open to non-hotel guests?

Yes, the St-Alban bar also welcomes non-hotel guests.

Does the hotel have a restaurant?

The St-Alban does not have a traditional restaurant. However, the hotel offers a bar, a selection of light snacks (winter only) and room service.

Does the hotel offer room service?

Yes, a gourmet room service menu is available 24/7. To view the menu, you can scan the QR code available in your room, which will redirect you to room service, or find it directly on the page bar. You can also contact reception by dialing 9 from your room phone to place an order.

Is the NUXE Spa open all year round?

No, the NUXE Spa is only open during the St-Alban Hotel & Spa's operating season. It is closed whenever the hotel is closed for the season.

What are the NUXE Spa opening hours?

The wellness area is open every day from 10 a.m. to 8 p.m. From 6 p.m. access is exclusively reserved for guests aged 16 and over.

Is spa access included for hotel guests?

Yes, the wellness area is complimentary for hotel guests during opening hours.

What facilities does the NUXE Spa offer?

The NUXE Spa at the St-Alban covers approximately 250 m² and includes an indoor pool, a sauna, a Kneipp path, a sensory shower, an ice cave, a herbal tea room with a salt wall, as well as two NUXE treatment rooms.

Is the spa pool heated?

Yes, the pool is heated to approximately 28°C.

Are children allowed in the spa?

Yes, children may access the wellness area between 10 a.m. and 6 p.m. From 6 p.m. onwards, access is exclusively reserved for guests aged 16 and over to ensure a peaceful atmosphere in the relaxation area.

Do I need to book to use the wellness area?

Access is complimentary for hotel guests during opening hours. However, treatments and massages must be booked in advance.

Is the Spa open to non-hotel guests?

Yes. To access the facilities at the NUXE Spa for non-resident guests, it is necessary to book a treatment of at least 45 minutes. This booking includes 1 hour of complimentary access to the Spa.

Can I book a massage or treatment?

Yes, NUXE treatments can be booked online, by phone or by email. The menu includes massages, facials, body rituals and signature treatments.

Can I book a couples treatment?

Yes, the Spa has individual treatment rooms as well as a couples room where you can enjoy a solo or couples treatment.

What types of swimwear are allowed in the wellness area?

All types of swimwear are accepted, provided they comply with appropriate standards of decency. For hygiene reasons, however, we recommend that men wear short swim trunks.

Is the Spa accessible to guests with reduced mobility?

No, the spa facilities are unfortunately not accessible to guests with limited mobility.

Can I buy my ski pass at the hotel?

Yes, La Clusaz ski passes can be purchased from the reception team upon your arrival or during your stay.

Can I rent my ski equipment directly at the hotel?

Yes, the St-Alban has its own ski shop offering rentals and sales of skis, snowboards, boots, accessories, and technical gear. Equipment can also be booked online before your stay to take advantage of preferential rates.

What are the ski shop's opening hours?

The ski shop is open from 8:30 AM to 1:00 PM and from 2:30 PM to 6:30 PM, with continuous opening hours on Saturdays, Sundays and during school holidays.

Does the hotel have a ski storage room?

Yes, the hotel has a ski room with private lockers for guests.

Is the ski room equipped with boot dryers?

Yes, the ski room is equipped with heated boot dryers, so you can enjoy dry and comfortable ski boots before heading back to the slopes.

How do I get to the slopes from the hotel?

The ski area is accessible on foot or by shuttle from the hotel. A stop is located right in front of the property, providing access to the Village Tour line. The hotel also offers a free shuttle service from 8:30 a.m. to 10:00 a.m. to drop you off directly at the ski lifts.

Can I book ski lessons from the hotel?

Ski lessons can be booked directly with the schools and professionals in La Clusaz, including the ESF and Evolution 2.

How can I get to the valley's ski areas?

The ski area is accessible on foot or by shuttle from the hotel. Les Domaines stop is located right in front of the hotel, where you can catch the TV (Tour Village) line. The hotel also offers a shuttle service from 8:30 a.m. to 10:00 a.m. to drop you off directly at the ski lifts.  
More information here.

What activities are available in La Clusaz during the winter?

La Clusaz offers many winter activities, including downhill skiing, snowboarding, cross-country skiing, snowshoeing, sledding, and other mountain activities.

Can I rent my ski equipment directly at the hotel?

Yes, the St-Alban has its own ski shop offering ski equipment and snowboards for rent and for sale. Equipment can also be booked online before your stay to take advantage of preferential rates.

Is it possible to book my ski pass in advance so I can use it as soon as I arrive?

Yes, passes for the La Clusaz ski lifts can be purchased from the reception team upon your arrival or during your stay. You can also book them in advance directly from the Ski page of the St-Alban Hotel & Spa website.

Can ski lessons be booked from the hotel?

Ski lessons can be booked directly with the ski schools and professionals in La Clusaz, including the ESF and Evolution 2. You can also find booking links directly on the Ski page of the St-Alban Hotel & Spa website.

What activities are available in La Clusaz during the summer?

La Clusaz and the Aravis mountain range offer many summer activities: hiking, mountain biking, rock climbing, via ferrata, summer sledding, golf, and other mountain activities.

Can summer activities be booked from the hotel?

Yes, several summer activities in La Clusaz can be booked in advance or directly with the reception at the St-Alban Hotel & Spa. Our team is also happy to provide recommendations based on your preferences and guide you toward the activities best suited for your stay.

Does the hotel have a space for bicycles?

Yes, we have a secure room for storing bicycles at the hotel during the summer season.

Can you go hiking from La Clusaz?

Yes, there are many trails for exploring La Clusaz and the Aravis range. Our team can advise you based on your skill level and interests.

Are the activities suitable for families?

Yes, many activities are accessible to families, summer and winter alike. The options available depend primarily on the age of the children and the chosen activity. Our team will be able to recommend the most suitable activities for your stay.

Can the hotel host seminars and business stays?

Yes, the St-Alban Hotel & Spa is well-suited for organizing seminars, meetings, and business stays in La Clusaz. The hotel offers 60 m² of dedicated space, which can be divided into two 30 m² rooms, as well as high-speed Wi-Fi.

Located in the heart of La Clusaz, the hotel also makes it easy to enjoy the resort's activities to complement your professional event.

How many people can the seminar rooms accommodate?

Capacity depends on the chosen layout:

Up to 60 people in theater style
Up to 32 people in classroom style
Up to 18 people in U-shape style

The two rooms of 30 m² can be combined to create a 60m² space.

What equipment is available in the meeting rooms?

The rooms are equipped with everything you need to host your meetings and presentations:

Projector; Screen; Sound system; Microphone; Flip chart; Stationery; High-speed Wi-Fi

Unlimited coffee and tea, as well as gourmet snack breaks, can also be provided throughout your workday.

Are the rooms suitable for remote work?

Yes, the rooms feature a dedicated workspace as well as high-speed Wi-Fi, allowing you to work comfortably from the hotel.

The property also offers coworking spaces, including two computers for guest use.

Is it possible to organize a multi-day seminar?

Yes, your seminar can be tailored to the length of your stay and your schedule, subject to availability.

Our sales team can assist you in building a package tailored to your event, with or without accommodation.

Can we organize team-building activities?

Yes. Our team can assist you in creating a bespoke program and put you in touch with local professionals in La Clusaz to organize your team-building activities.

Depending on the season, various experiences can be arranged: skiing, hiking, mountain biking, paragliding, yoga, or other mountain activities.

Can seminar participants stay directly at the hotel?

Yes, the St-Alban Hotel & Spa has 48 rooms and can accommodate your event participants on-site.

Room requirements can be specified when requesting a quote so that our team can offer a package suited to your group.

Do you offer packages for groups and seminars?

Every group or seminar request will receive a personalized proposal, tailored to your preferred dates, the number of participants, accommodation requirements, and the organization of your event.

To receive a customized proposal, please contact our sales team.

How do I request a quote for a seminar or corporate retreat?

You can contact our sales department at +33 (0)4 58 10 10 18, by email at commercial@saint-alban.com or by filling out the quote request form available on the business page of our website.

To help us prepare your request, please include details such as your preferred dates, the number of participants, and the number of rooms required.

What services does the St-Alban Hotel & Spa offer?

The hotel offers a 24-hour front desk, free Wi-Fi, luggage storage, a NUXE Spa, a bar, room service, a ski shop in winter, a bike storage room in summer, coworking spaces, a library and dedicated seminar spaces.

Does the hotel offer concierge services?

Yes. Our concierge team can assist you with arranging transfers, making restaurant reservations or providing recommendations for planning your activities in La Clusaz.

Does the hotel have a workspace?

Yes, the St-Alban offers spaces suitable for work and coworking, including two computers and complimentary drinks.

Does the hotel have a library?

Yes. The hotel has a large library with approximately 21,000 books available for guests, as well as a games area.

Does the hotel offer a laundry service?

Yes, the hotel offers a laundry service upon request. Simply ask for the form at reception, fill it out, then place your laundry in the provided bag and drop it off at reception. For rates and turnaround times, please feel free to contact our team.

Are an iron and ironing board available?

Yes, an iron and an ironing board are available upon request from the front desk.

Can I make a special request for my stay?

Yes, our team is at your disposal to assist with any special requests during your stay: flowers, decorations, birthdays, in-room surprises, etc. Depending on availability, we can assist you with organizing certain services to make your stay in La Clusaz even more enjoyable.

Can we get recommendations for restaurants and activities?

Yes, our reception and concierge team can advise and assist you with the organization of your stay in La Clusaz.

Where is the hotel located in La Clusaz?

The St-Alban Hotel & Spa is located in the heart of the village of La Clusaz, in the Aravis mountain range, close to the shops, restaurants and resort activities.

Can you stay in La Clusaz without a car?

Yes. Its central location allows you to explore the village on foot, easily reach the slopes and different areas of the resort using the shuttles, as well as enjoy the many restaurants near the hotel.

What are the must-see attractions in La Clusaz?

La Clusaz and the Aravis mountain range offer many sites and experiences to discover all year round. Between the village center, mountain landscapes, ski areas, hiking trails, and numerous outdoor activities, there is something for everyone to enjoy, depending on the season and your preferences. Our team can also recommend the places and experiences you shouldn't miss during your stay.

What activities are available near the hotel?

Thanks to its location in the heart of La Clusaz, the St-Alban Hotel & Spa provides easy access to a wide range of activities: skiing, hiking, mountain biking, snowshoeing, sledding, paragliding, via ferrata, and various other mountain activities depending on the season. Our reception and concierge team are available to provide recommendations and help you organize your activities.

How can I change or cancel an existing reservation?

The cancellation and modification conditions depend on the rate selected at the time of booking.

With the Flexible Rate – 1 day before arrival, free cancellation is available until 2:00 pm (French local time) on the day before arrival.

With the Flexible Rate – 14 days before arrival, a deposit of 30% of the total stay amount is due fourteen days before arrival, via a secure payment link sent by email a few days before the due date. Free cancellation is available until 2:00 pm (French local time), fourteen days before arrival.

With the Flexible Rate – 30 days before arrival, a deposit of 30% of the total stay amount is required at the time of booking, via a secure payment link sent by email. Free cancellation is available until 2:00 pm (French local time), thirty days before arrival.

For all three flexible rates, in the event of late cancellation or modification, no-show or early departure, the full amount of the stay will be charged.

The Non-Refundable Rate requires full prepayment at the time of booking. Once the reservation has been made, it cannot be modified or cancelled, and the amount paid is non-refundable, including in the event of a change of dates or no-show.

If you made your reservation through a third-party provider (travel agency, booking platform, etc.), please contact them directly for any modification or cancellation requests.

For any further information, please contact the hotel.

Is the price the same as on Booking or Expedia?

Rates may vary depending on the booking platform, the offers available and the associated terms and conditions.
We recommend that you check the official St-Alban Hotel & Spa website directly to discover the rates and offers available for your stay.

When should you book to get the best rate?

Rates vary depending on the dates, availability and the length of your stay.

Booking in advance generally allows you to enjoy a wider selection of rooms and better rates.

We recommend that you check availability regularly on our official website.

Are there any special offers or promo codes available?

Yes. By booking directly on the official St-Alban Hotel & Spa website, you can enjoy 10% off with the code STALBAN.
Special offers may also be available depending on the season. We recommend that you check the official website to discover the available offers for your stay.

Do the rates include breakfast?

Breakfast is not automatically included in the room rate. It depends on the offer selected when booking.
When breakfast is not included, you can add it to your stay. It is available for €20 per adult, €12 per child aged 4 to 12 and is free for children under 4.