FAQ

What are the reception opening hours?

The St-Alban Hotel & Spa reception is open 24/7 to welcome you and assist with any requests throughout your stay.

Are pets allowed?

No, pets are not permitted at the St-Alban Hotel & Spa.

What payment methods are accepted?

The hotel accepts Visa, Mastercard and American Express, as well as payments in cash and ANCV holiday vouchers, in both paper and ANCV Connect.

Does the hotel accept Chèques-Vacances?

Yes, Chèques-Vacances are accepted for payments made directly on-site. Prior to your stay, only non-cancellable and non-refundable rates can be paid using ANCV Connect.

Can I smoke or vape at the hotel?

No, it is prohibited to smoke or vaping in rooms and common areas of the hotel. A €150 fee may be charged for non-compliance.

Does the hotel have Wi-Fi?

Yes, free high-speed Wi-Fi is available in the rooms and common areas of the hotel.

Is the hotel accessible to guests with reduced mobility?

The St-Alban Hotel & Spa has 2 rooms adapted for guests with reduced mobility. We recommend that you contact our team before booking to check availability and specify your needs.

What is the address of the St-Alban Hotel & Spa?

The St-Alban Hotel & Spa is located at:
195 Route de la Piscine
74220 La Clusaz
France

How do I get to the hotel by car?

La Clusaz is accessible by car and the hotel is located right in the village center. A private underground parking garage is available by reservation prior to your arrival.

Does the hotel have parking?

Yes, the hotel has a private underground parking garage, with a limited number of spaces, at a rate of €18 per night. A charging station as well as three electrical outlets are also available for electric vehicles. We recommend reserving your spot before you arrive. In winter, a valet service is available during the day only.

How do I get to the hotel by train?

The nearest train station isAnnecy, located approximately 34 km from La Clusaz. Bus connections bus are then available to reach the resort. Our concierge service is also at your disposal to book a taxi.

How do I get to the hotel from an airport?

Geneva-Cointrin Geneva-Cointrin airport is located approximately 68 km from La Clusaz and Lyon-Saint-Exupéry airport is about 158 km away. Bus connections bus are available to reach La Clusaz. Our concierge service is also at your disposal to book a taxi.

Does the hotel offer a shuttle service?

Yes, our team can arrange a private transfer to or from Geneva Airport, Annecy train station, or any other destination. For any requests, please contact our concierge at concierge@saint-alban.com ..

Can you stay in La Clusaz without a car?

Yes. Thanks to its location in the center of La Clusaz, the St-Alban provides easy access to the village, the shops and the ski area on foot or by using the free shuttles provided by the resort.

What are the room categories at the St-Alban Hotel & Spa?

The hotel features 48 rooms spread across several categories : SingleRoom, ClassicRoom, SuperiorRoom, Superior 2+1Room, ConnectingRooms, DeluxeRoom, DuplexRoom, 4-person duplex, Bedroom 5-person duplex, Bedroom Family, Bedroom Superior Family and Bedroom St-Alban Family.

What are the room sizes?

The surface areas vary by category :

Single: 20 m²
Classic: 20 m²
Superior: 25 m²
Superior 2+1: 25 m²
Deluxe: 30 m²
Family: 35 m²
Duplex: 41 m²
Duplex (4 guests): 41 m²
Duplex (5 guests): 50 m²
Superior Family: 49 m²
St-Alban Family: 65 m²

Connecting rooms can accommodate 4 to 6 guests.

Which rooms are suitable for families?

Several categories are designed for families : the Superior 2+1 for two adults and one child under 13, the Connectingrooms, the Duplex for 4 or 5 people, the Familyroom, the Room Superior Family and the St-Alban Family Room.

Does the hotel have connecting rooms?

Yes, the St-Alban offers connecting rooms that can accommodate 4 to 6 people. To book them, you must contact the hotel directly by phone or by email at reservation@saint-alban.com.

Do the rooms have twin beds?

Yes, all our room categories can be configured with a king-size bed or two twin beds. Please specify your preference when making your booking.

Can a baby cot be added?

Yes, baby cots can be added depending on the room category . Some rooms can accommodate up to two. We recommend that you specify this when making your booking.

Can the bedroom windows be opened?

Yes, the bedroom windows can be opened to air out the room.

Are the rooms cleaned during your stay?

Yes, housekeeping service is provided daily between 9 a.m. and 5 p.m.. You can use the "Do Not Disturb" sign if you do not wish to be disturbed or, conversely, the "Please Make Up My Room" sign when you would like service to come by.

What amenities are available in the rooms?

Depending on the category, rooms may include a TV with free VOD, and high-speed Wi-Fi, a Nespresso machine, a kettle with a selection of teas, a desk, a safe, NUXE toiletries, a hairdryer, bathrobes and slippers. Some rooms also feature a balcony and a bathtub and/or a shower.

Do the rooms have a safe?

Yes, the rooms have a safe secured by a personal code.

Do the rooms have a desk?

Yes, the rooms have a desk area as well as high-speed Wi-Fi.

Do the rooms have a mini-fridge?

No, the rooms do not have a mini-fridge. However, the front desk is available to store food items or products that need to be kept refrigerated during your stay.

Do the rooms have a balcony?

Some rooms feature a balcony. This amenity depends on the category and the specific room assigned. We recommend that you contact the hotel if having a balcony is important for your stay.

Can I request a specific room?

Yes, you can share your preferences when booking, such as the floor, the bedding type, having a balcony , or even a bathtub or a shower. We will do our best to accommodate your request, subject to availability.

What time is check-in?

Rooms are available from 4:00 PM. If you arrive earlier, you can leave your luggage in the luggage room and enjoy the hotel facilities while waiting for your room to be ready.

What time is check-out?

Rooms must be vacated by 12:00 PM. You are then welcome to leave your luggage in the luggage room to make the most of your final day in La Clusaz.

Can I leave very early in the morning?

Yes, as the hotel is open 24/7, you can arrange an early morning departure with the front desk.

Can I arrive late at night?

Yes, the hotel is open 24/7 so you can arrive late. However, it is best to notify the front desk if you are arriving late.

Are early check-ins and late check-outs possible?

Yes, an early check-in or a late check-out may be offered, subject to availability. A late check-out may be subject to an additional fee. Please contact the front desk to find out about the options for your stay.

Can I leave my luggage at the hotel?

Yes, a luggage room is available before your check-in and after your check-out.

Can I take a shower after I check out?

No, the hotel does not have a courtesy shower available after you check out.

What are the breakfast hours?

Breakfast is served as a buffet every morning from 7:00 am to 10:00 am. It features a selection of hot and cold, sweet and savoryitems.

How much does breakfast cost?

Breakfast is priced at €20 per adult and €12 per child aged 4 to 13 years old. It is free for children under 4 years old.

Can breakfast be served in the room?

Yes, breakfast can also be enjoyed in your room as a continental breakfast, for an additional €5 per person. To arrange this, simply ask at reception or dial 9 from your room phone.

Are there alternatives for food intolerances or special diets?

Yes, we can provide suitable alternatives, including gluten-free, vegetarian or other specific dietary requirementsPlease let us know in advance so that our team can make the necessary arrangements.

Is breakfast available to non-hotel guests?

Yes, breakfast is available to non-hotel guests, by reservation.

Does the hotel offer an afternoon snack?

Yes, a complimentary snack is currently served at the bar from 4:30 PM to 5:30 PM.

Is the bar open to non-hotel guests?

Yes, the St-Alban bar also welcomes non-hotel guests.

Does the hotel have a restaurant?

Le St-Alban does not have a traditional restaurant. However, the hotel offers a bar, a selection of light snacks (winter only) and room service.

Does the hotel offer room service?

Yes, a gourmet room service menu is available 24/7. To view the menu, you can scan the QR code available in your room, which will redirect you to room service, or find it directly on the page Bar of the website. You can also contact reception by dialing 9 from your room phone to place an order.

Is the NUXE Spa open all year round?

No, the NUXE Spa is only open during the St-Alban Hotel & Spa's operating season. It is closed whenever the hotel is closed for the season.

What are the NUXE Spa opening hours?

The wellness area is open every day from 10 a.m. to 8 p.m.. From 6 p.m., access is exclusively reserved for guests aged 16 and over.

Is spa access included for hotel guests?

Yes, the wellness area is complimentary for hotel guests during opening hours.

What facilities does the NUXE Spa offer?

The NUXE Spa at the St-Alban covers approximately 250 m² and includes an indoor pool, a sauna, a Kneipp path, a sensory shower, an ice cave, a herbal tea room with a salt wall, as well as two NUXE treatment rooms.

Is the spa pool heated?

Yes, the pool is heated to approximately 28°C.

Are children allowed in the spa?

Yes, children may access the wellness area between 10 a.m. to 6 p.m.. From 6 p.m. onwards, access is exclusively reserved for guests aged 16 and over to ensure a peaceful atmosphere in the relaxation area.

Do I need to book to use the wellness area?

Access is complimentary for hotel guests during opening hours. However, treatments and massages must be booked in advance.

Is the Spa open to non-hotel guests?

Yes. The NUXE Spa also welcomes external guests when booking a treatment of at least 45 minutes.

Can I book a massage or treatment?

Yes, NUXE treatments can be booked online, by phone or by email. The menu includes massages, facials, body rituals and signature treatments.

Can I book a couples treatment?

Yes, the Spa has individual treatment rooms as well as a couples room where you can enjoy a solo or couples treatment.

What do I need to bring to the Spa?

All types of swimwear are accepted, provided they are appropriate. For hygiene reasons, however, we recommend that men wear short swim trunks .

Is the Spa accessible to guests with reduced mobility?

No, the Spa facilities are unfortunately not accessible to guests with reduced mobility.

Can I buy my ski pass at the hotel?

Yes, La Clusaz ski passes can be purchased from the reception team upon your arrival or during your stay.

Can I rent my ski equipment directly at the hotel?

Yes, the St-Alban has its own ski shop offering rentals and sales of skis, snowboards, boots, accessories, and technical gear. Equipment can also be booked online before your stay to take advantage of preferential rates.

What are the ski shop's opening hours?

The ski shop is open from 8:30 AM to 1:00 PM and from 2:30 PM to 6:30 PM, with continuous opening hours on Saturdays, Sundays and during school holidays.

Does the hotel have a ski storage room?

Yes, the hotel has a ski room with private lockers for guests.

How do I get to the slopes from the hotel?

The ski area is accessible at on foot or by shuttle from the hotel. A stop is located right in front of the property, providing access to the Village Tourline. The hotel also offers a shuttle service from 8:30 a.m. to 10:00 a.m. to drop you off directly at the ski lifts.

Can I book ski lessons from the hotel?

Ski lessons can be booked directly with the schools and professionals in La Clusaz, including the ESF and Evolution 2.

Does the hotel have a space for bicycles in the summer?

Yes, a secure storage area allows you to store your bikes at the hotel during the summer season.

How can I get to the valley's ski areas?

The ski area is accessible on foot or by shuttle from the hotel. The Les Domaines stop is located right in front of the hotel, where you can catch the TV (Tour Village) line. The hotel also offers a shuttle service from 8:30 a.m. to 10:00 a.m. to drop you off directly at the ski lifts.  
More information here.

What activities are available in La Clusaz during the winter?

La Clusaz offers many winter activities, including downhill skiing, snowboarding, cross-country skiing, snowshoeing, sledding, and other mountain activities.

Can I rent my ski equipment directly at the hotel?

Yes, the St-Alban has its own ski shop offering ski equipment and snowboards for rent and for sale. Equipment can also be booked online before your stay to take advantage of preferential rates.

Can I buy my ski pass at the hotel?

Yes, passes for the La Clusaz ski lifts can be purchased from the reception team upon your arrival or during your stay. You can also book them in advance directly from the Ski page of the St-Alban Hotel & Spa website.

Does the hotel have a ski room?

Yes, the hotel has a ski room with private lockers for guests.

Can ski lessons be booked from the hotel?

Ski lessons can be booked directly with the ski schools and professionals in La Clusaz, including the ESF and Evolution 2. You can also find booking links directly on the Ski page of the St-Alban Hotel & Spa website.

What activities are available in La Clusaz during the summer?

La Clusaz and the Aravis mountain range offer many summer activities : hiking, mountain biking, rock climbing, via ferrata, summer sledding, golf, and other mountain activities.

Can summer activities be booked from the hotel?

Yes, several summer activities in La Clusaz can be booked in advance or directly with the reception at the St-Alban Hotel & Spa. Our team is also happy to provide recommendations based on your preferences and guide you toward the activities best suited for your stay.

Does the hotel have a space for bicycles?

Yes, we have a secure room for storing bicycles at the hotel during the summer season.

Can you go hiking from La Clusaz?

Yes, there are many trails for exploring La Clusaz and the Aravisrange. Our team can advise you based on your skill level and interests.

Are the activities suitable for families?

Yes, many activities are accessible to families, summer and winteralike. The options available depend primarily on the age of the children and the chosen activity. Our team will be able to recommend the most suitable activities for your stay.

Can the hotel host seminars and business trips?

Yes, the St-Alban Hotel & Spa is well-suited for hosting seminars, meetings, and business trips in La Clusaz. The hotel offers 60 m² of dedicated space, which can be divided into two 30 m² rooms, along with high-speed Wi-Fi.

Located in the heart of La Clusaz, the hotel also provides easy access to resort activities to complement your professional event.

How many people can the seminar rooms accommodate?

Capacity depends on the chosen layout:

Up to 60 people in theater style
Up to 32 people in classroom style
Up to 18 people in U-shape style

The two 30 m² rooms can be combined to create a 60 m² space.

What equipment is available in the seminar rooms?

The rooms are equipped with everything you need to host your meetings and presentations:

Video projector; Screen; Sound system; Microphone; Flip chart; Stationery sets; High-speed Wi-Fi

Unlimited coffee and tea, as well as gourmet breaks, can also be provided throughout your workday.

Are the rooms suitable for remote work?

Yes, the rooms feature a desk area and high-speed Wi-Fi, allowing you to work comfortably from the hotel.

The property also offers coworking spaces, including two computers available for guest use.

Is it possible to organize a multi-day seminar?

Yes, your seminar can be tailored to the length of your stay and your schedule, subject to availability.

Our sales team is available to help you build a package suited to your event, with or without accommodation.

Can team-building activities be organized?

Yes. Our team can assist you in creating a bespoke program and connect you with professionals in La Clusaz to organize your team-building activities.

Depending on the season, various experiences can be arranged, such as skiing, hiking, mountain biking, paragliding, yoga, or other mountain activities.

Can seminar participants stay directly at the hotel?

Yes, the St-Alban Hotel & Spa has 48 rooms and can accommodate your event participants on-site.

Room requirements can be specified when you request a quote so that our team can offer a package tailored to your group.

Do you offer packages for groups and seminars?

Every group or seminar request receives a personalized proposal, based on your preferred dates, the number of participants, accommodation needs, and the structure of your event.

To receive a tailored proposal, please contact our sales team.

How do I request a quote for a seminar or corporate retreat?

You can contact our sales department at +33 (0)4 58 10 10 18, by email at commercial@saint-alban.com or by filling out the quote request form available on the Business page of our website.

To help us prepare your request, please include your preferred dates, the number of participants, and the number of rooms required.

Where is the hotel located in La Clusaz?

The St-Alban Hotel & Spa is located in the heart of the village of La Clusaz, in the Aravis mountain range, close to the shops, restaurants and resort activities.

Can you stay in La Clusaz without a car?

Yes. Its central location allows you to explore the village on foot, easily reach the slopes and various parts of the resort thanks to the shuttles, as well as enjoy the many restaurants located near the hotel.

What are the must-see attractions in La Clusaz?

La Clusaz and the Aravis mountain range offer a wealth of sites and experiences to discover all year round. From the village center and mountain landscapes to ski areas, hiking trails, and countless outdoor activities, there is something for everyone to enjoy, whatever the season or your personal interests. Our team is also happy to recommend the must-visit spots and experiences for your stay.

What activities are available near the hotel?

Thanks to its location in the heart of La Clusaz, the St-Alban Hotel & Spa provides easy access to a wide range of activities, including skiing, hiking, mountain biking, snowshoeing, sledding, paragliding, via ferrata, and various other mountain pursuits depending on the season. Our reception and concierge teams are available to offer advice and help you organize your activities.

What services does the St-Alban Hotel & Spa offer?

The hotel offers a 24-hour front desk, free Wi-Fi, luggage storage, a NUXE Spa, a bar, room service, a ski shop in winter, a bike storage room in summer, coworking spaces, a library and dedicated seminar spaces.

Does the hotel offer a shuttle service?

We can arrange your private transfer to or from Geneva Airport. Please contact our concierge team at concierge@saint-alban.com for more information.

Does the hotel offer concierge services?

Yes. Our concierge team can assist you with arranging transfers, making restaurant reservations or providing recommendations for planning your activities in La Clusaz.

Does the hotel have a workspace?

Yes, the St-Alban offers spaces suitable for work and coworking , including two computers available for use and drinks.

Does the hotel have a library?

Yes. The hotel has a large library with approximately 21,000 books available for guests, as well as a games area.

Does the hotel offer a laundry service?

Yes, the hotel offers a laundry service upon request. Simply ask for the form at reception, fill it out, then place your laundry in the provided bag and drop it off at reception. For rates and turnaround times, please feel free to contact our team.

Are an iron and ironing board available?

Yes, an iron and an ironing board are available upon request from the front desk.

Can I make a special request for my stay?

Yes, our team is at your disposal to assist with any special requests during your stay: flowers, decorations, birthdays, in-room surprises, etc. Depending on availability, we can assist you with organizing certain services to make your stay in La Clusaz even more enjoyable.

Can we get recommendations for restaurants and activities?

Yes, our reception and concierge team can advise and assist you with the organization of your stay in La Clusaz.

How can I change or cancel an existing reservation?

The modification and cancellation policies depend on the rate selected at the time of booking.
If you booked a flexible rate, you can modify or cancel your reservation up to the deadline specified in your booking terms.
If you chose a non-cancellable and non-refundablerate, the reservation cannot be modified or cancelled free of charge.
If you have any questions, please contact our reservations team at reservation@saint-alban.com.

Is the price the same as on Booking or Expedia?

Rates may vary depending on the booking platform, the offers available and the associated terms and conditions.
We recommend that you check the official St-Alban Hotel & Spa website directly to discover the rates and offers available for your stay.

When should you book to get the best rate?

Rates vary based on dates, availability , and the time of your stay. Booking in advance generally allows you to enjoy a wider selection of rooms and better rates.
We recommend that you check availability regularly on our official website.

Are there any special offers or promo codes available?

Yes. By booking directly on the official St-Alban Hotel & Spa website, you can enjoy 10% off with the code STALBAN.
Special offers may also be available depending on the season. We recommend that you check the official website to discover the available offers for your stay.

Do the rates include breakfast?

Breakfast is not automatically included in the room rate. It depends on theoffer selected when booking.
When breakfast is not included, you can add it to your stay. It is available for €20 per adult, €12 per child aged 4 to 12 and is free for children under 4.